We sell FACTORY DIRECT with FREE SHIPPING on ACCESSORIES with the purchase of a marked coop, run or package. We can only ship to the Continental U.S. (lower 48 States) with exceptions as noted below.
Our standard shipping via freight is CURBSIDE DELIVERY. This means that the item that you ordered would be delivered to the curbside and it is NOT the responsibility of the truck driver to unload or assemble your shipment, though our standard shipping does include liftgate service to unload your delivery from the truck. For especially large orders, it will be entirely your responsibility to remove your items from the truck as the pallets will be too large for liftgate service. Your shipment will be heavy and may require 2 or more people to unload the shipment. Most shipping companies will not deliver down a dirt road or on a dead-end road, so when they call, you will have to make arrangements to receive your order from a paved road or thru-street. The shipping company will call you in advance to schedule a time of delivery. Typically, delivery will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery. It is very important that you keep your appointment and have the ability to remove your shipment on your own (if applicable). If you do not keep the appointment or cannot remove the shipment on your own, the trucking company will have to charge you for redelivery and may charge you additional storage fees.
Customers are REQUIRED to sign for all freight shipments. If in the event that your coop/run appears to have been damaged in transit, please note this on the shipping receipt, and tell the driver. If the coop/run is damaged beyond proper use; please refuse the shipment. Damage incurred during shipping is not our responsibility and we MUST charge the shipping company for the repairs. If you do not note the damage we cannot charge them for needed repairs/replacements. In the event you sign for the delivery as being in good condition and then find out your coop/run is damaged, you will then be responsible for filing a claim against the shipping company as well as any follow-ups that are required. If you have any questions regarding this policy; don't hesitate to call us at 1-877-527-3455
Please allow up to 7-15 business days to process your order, lead times may vary based on current demand. If you have any questions about this, please call us. Please allow 7-10 business days for shipment--transit times will vary based on your location.
All coop/runs are banded together with steel banding to insure that your coop/run is not damaged during shipment. Due to the size of the coop/runs, (96" or 72" x 72") these must ship by Motor Freight (18 Wheeler, Semi Truck Delivery)
Large orders are shipped by Motor Freight (18 Wheeler, Semi Truck Delivery) on bulk skid packaging for easy handling via forklift for warehousing.
Our normal delivery includes liftgate service and we can accommodate reasonable special delivery requests. If a shipper shows up for your delivery without a liftgate, please call us immediately at 1-877-527-3455
All returns will be made at the customers expense. All returns are subject to pay all delivery costs associated with return of the coop/run plus a 15% restocking fee; except in cases where the coop/run has been damaged during shipping and the damage has been noted on the shipping receipt. All custom ordered coop/runs with customer specified sized panels are non-returnable and not covered by our standard warranty.
Please note that accessories cannot be returned as we don't charge shipping on those items. If a customer must return an accessory they would be responsible for paying the cost of shipping to return said item
For item defects, wrong items, or unwanted items we have a 30 day return period subject to conditions.
If your order is damaged during shipment please see our shipping policy or call us at 801-627-3531 for assistance.
If an item is defective please see our warranty policy or call us at 801-627-3531 for assistance or email email@example.com
To return an Item for refund, please call 801-627-3531 for a return authorization number within 45 days after receipt of the item. All returns must be received by Cove Products within 14 days after issuance of the Return Authorization. All shipping costs are to be paid by the customer. A 15% restocking fee will be charged. A refund will be processed in 3 to 5 weeks based on your original method of payment.