All returns will be made at the customers expense. All returns are subject to pay all delivery costs associated with return of the dog kennel plus a 15% restocking fee; except in cases where the dog kennel has been damaged beyond use in shipping and the damage has been noted on the shipping receipt. All custom ordered dog kennels with customer specified sized panels are non-returnable.
Please note that accessories cannot be returned as we don't charge shipping on those items. If a customer must return an accessory they would be responsible for paying the cost of shipping to return said item.